FAQs

Getting Around the Site

Use the Icons

• There are icons on the top of your profile page that will turn from red to green as you complete required fields or when something is ready to go and is turned on. Red means incomplete or turned off. These also serve as quick link buttons that, when clicked, take you to that part of your profile to make changes.


• There are also several white icons on the top of your profile page, which serve as quick link buttons to various places in the site. You can hover over the icon button to find out where it will take you when clicked:


• • The white Question Button will take you to our Resources page where you'll find resources and recommendations for how to look great on your videos and in your pictures, as well as how to edit your video if you want to add some creative splash to your profile.
  
  
  • While logged in, you can quickly navigate back to your profile page from wherever you are on the website by clicking the white Profile Button.
  
  
  • The white User Details Button (gear icon) will take you directly to your User Details where you can view/manage your personal information.
  
  
  • The white Profile Visibility Button (binoculars icon) will take you directly to the Profile Visibility page where you can check or uncheck various fields on and off depending on what you want displayed publicly. When items are checked on the Profile Fields page, they will be shown on your profile to the public. When items are unchecked, they are simply hidden from your profile. However, when you uncheck Photos, all photos on your profile will convert to the platform's placeholder images. As you'll see, you can also uncheck “Show Profile” if for any reason you don't wish to be found on the Member Showcase page. Just be sure you re-check it again when you're ready to be visible on the Member Showcase page. NOTE: You can still share your profile even if your profile is not publicly displayed on the member page of Networking Austin. Be sure to hit “submit” to save any changes you make.


• Once you've completed your profile, and you're ready to share it with others, click the colourful orange and red Copy Profile Link Button at the top of your profile. When you click this button, you will have copied the link to your unique profile. Paste it and share it wherever you'd like - in an email to another member or when you contact them through their contact button; or post it online in your other social media profiles; or send it to prospects and those you want to know about your company and your offerings.

DON'T FORGET to hit 'submit' to save any changes you make, or they won't be updated.

Notifications Bell

• The bell in the top right for notifications lets you know which parts of your profile may still need to be completed.

Drop-down Menu

• You can click your picture at the top right of the screen for the drop-down menu to get to the Member Showcase page to see all active members who have chosen to make their profiles visible.


• You'll also use the drop-down menu to Logout. When you're logged out, you are unable to make any changes to your profile.

To contact us for tech support, scroll to the bottom of the website and under Company, click Contact Us. Responses to inquiries made to us through our Contact Us page are typically responded to within 1 business day whenever possible.

If you're having trouble uploading your video to your profile, please try the troubleshooting tips listed below.

• Be sure you're using the most updated browser version. (Note: The most popular browsers are Chrome and Edge, and our site is optimised for those browsers.)


• Make sure your video is 90 seconds or less in length because longer videos can tend to be too large for the platform to upload.


• Typically, videos are uploaded within 1 to 3 minutes. If your upload is taking longer than anticipated, it might be due to internet speed or file size.


• The site will accept the following video formats (file extensions), which are mp4, mov, and webm. If you're not using one of these, you might need to convert the format. There are a few free online tools to allow you to do this.


• You might also find it helpful to clear the cache in your internet browser and refresh the page. To clear your browser cache, simply navigate to your browser's settings, find the 'Clear Browsing Data' or 'Clear Cache' option, select the data you want to remove (like cookies, cached images, and browsing history), and then confirm the action.

If you've tried the tips listed above and are still having trouble uploading your video, please reach out to us through our Contact Us page. You can also use the blue Feedback tab to the right of the screen.

Yes, your profile will be seen on the Member Showcase page by default, but if for any reason you don't wish to be found on the Public Showcase page, you can change this setting in the Edit User Details page. To change the setting, click the Settings icon button (gear icon) at the top of your profile. This will take you to the Edit User Details page, where you can uncheck 'Show Profile'. Just be sure you re-check it again when you're ready to be found on the Public Showcase page again.

Other members can contact you directly through the site. Your phone number is visible to anyone viewing your profile publicly, but you can hide your phone number if you wish. To hide your phone number, simply click the white Profile Visibility Button (binoculars icon), which will take you to the Profile Visibility page where you can uncheck the phone number option. To avoid spam bots, we do not display your email address. The only way others can see your email is if you choose to provide this information through additional documents that you may attach to your profile, and you're welcome to do this. Instead, people can contact you directly through the website by clicking the contact button on your profile located on the left side of the screen beneath your name, picture, and availability information. When someone clicks the contact button on your profile, they can send you an email through the website, and this contact outreach goes to your inbox email. When you receive an email, you can respond to the person directly from your email. Note: you can also uncheck the contact button on your profile if you do not want people to contact you via email, but we highly recommend you keep the contact button clicked as visible. Afterall, you want to hear from future business opportunities.

Yes, you can replace your videos with new ones whenever you'd like and as many times as you'd like. While logged into your profile, simply click the edit icon above the video that you want to replace. You can record or upload a new video any time. You can also replace a video that you've previously uploaded or recorded within the site and make it visible by using the switch icon, noting that only up to two videos will display at a time. You can also download any of your videos from the site if you'd like to use them elsewhere.

You are encouraged to utilize your profile to interact with other members so that they can refer you or send you business. However, you can hide your profile at any time or ask the administrator to do this for you, but there will be a basic profile created for all members.

Of course, simply click the Settings icon button (gear icon) at the top of your profile. Click Account Management. Click the Delete Account button. Please note that you will lose all videos, and any information that's been uploaded for you.

Contact Networking Austin Leadership for more information on how to do this.